1.1. “Customer” means the person or entity who ordered services provided by HostBella.
1.2. “Customer Service” means the link between HostBella employees and therefore the client, with the aim of aiding the client with an issue they need asking.
1.3. “eTicket” refers to a secure electronic mail sent by the Customer to HostBella for any queries they'll have with any Service(s).
1.4. “Legacy Service” or “Legacy Service(s)” means any Economy, Business, WHM Multi or alternative Service accessorial from time-to-time that's not presently offered for purchase by new and/or existing Customers through any of HostBella Service procural channels.
1.5. “Server Management Jobs” refers to an in-agreement and appointed configuration task completed by HostBella technical support team members. These can include and aren't restricted to, custom software system installations, MySQL configuration, firewall rule configuration, hardware firewall geo-blocking, configuring CloudLinux limits, modifying PHP extensions or installing, configuring or removing Apache modules.
1.6. “Service”, "Service(s)" or "Services" means any product(s) or service(s) the client has signed up to use. this may include, however, isn't limited to, any bequest Services, the provisioning of the house on one in all our servers, and a connection to and from the net for web, email hosting, and/or FTP services to operate at the amount laid out in the chosen service level, name registration or transfer or renewal, SSL, VPS, absolutely Managed VPS, and SMS services. These product(s) and service(s) are known fully at intervals the “sign up” and “service provision” emails HostBella has sent once the client requests the service. the precise details of the Services may be found by work into our website.
1.7. “HostBella” means that TRADING NAME
3.1. The client might not publish, transmit, distribute or store any content or material on HostBella’s servers or network that HostBella believes:
a. Constitutes kid pornography;
b. Is excessively violent or incites, threatens or implies violence;
c. Contains harassing content or hate speech;
d. Is unfair or deceptive below any relevant truthful commercialism or shopper Affairs act in your state; e. Is denigrating or violating a person’s privacy;
f. Creates a risk to a person’s safety, health or security;
g. Compromises national security or interferes with Associate in Nursing investigation by any law social control agency;
h. Improperly exposes trade secrets or the other confidential or proprietary data of another person or business;
i. is meant to help others in defeating technical copyright protections, which has smuggled file sharing and torrents;
j. Clearly infringes on another person or businesses trade mark, patent or property;
k. Promotes illegal medication or violates import or export laws;
l. Relates to illegal gambling or firearms trafficking;
m. Is otherwise illegal or solicits conduct that's smuggled below laws applicable to the client or to HostBella;
n. Is otherwise malicious, fraudulent, or could end in paying back against HostBella by displeased viewers.
4.1. Shared cPanel internet hosting Services might not be used for the subsequent purposes:
a. For storage of backup archives nor any knowledge that isn't directly relating to and accessible through the website itself.
4.2. Shared WHM (Reseller) web hosting Services may not be used for the following purposes: a. For storage of backup archives nor any data which is not directly related to and accessible through {the internetsite|the web site} itself.
4.3. bequest Services, together with however not restricted to shared cPanel web hosting and WHM Multi web hosting might not be used for the subsequent purposes:
a. For storage of backup archives nor any knowledge that isn't directly related to and accessible through the website itself. b. For storage of email data extraordinary 5GB in total per service; this total encompasses all email inboxes, further directories at intervals of the cPanel service including the default receptacle email account.
4.4. Services, including but not limited to shared cPanel internet hosting Services, Dedicated Email hosting Services, might not be used purer any of the subsequent activities:
a. IRC scripts or bots;
b. Proxy scripts or anonymous browsing utilities;
c. Image or file hosting scripts (similar to Photobucket, Rapidshare, etc);
d. science scanners;
e. Pirated software system or “warez” sites;
f. Banner publicity services;
g. Lotteries, banking or investment sites (such as Pyramid or Ponzi schemes);
h. Hacker focused sites, archives or programs; i. Sale of any drug while not having the suitable permits;
j. Sites promoting illegal activities;
k. Any game servers (such as Counter-Strike, [*fr1] Life, etc);
l. Any VoIP service primarily related to game server communities (such as TeamSpeak);
m. the other purpose that Hostbella has deemed as unacceptable.
4.5. Absolutely Managed VPS Services are restricted to ten Server Management Jobs per calendar month.
5.1. The client acknowledges that they're exclusively answerable for what's hosted from and kept within the Service and/or bequest Service.
5.2. The client agrees to stay all PHP and CGI scripts up to this point with the newest release or stable versions as directed by the publisher or developer. Failure to try and do this might end in security vulnerabilities resulting in your Service being compromised, marred, or destroyed.
5.3. The client warrants that their Service usernames and passwords are going to be unbroken in a very safe and secure location in the least times, and they're going to not use wordbook words or consecutive strings as a password.
5.4. The client agrees to stay all file and folder permissions set correctly. If you're unsure of what permissions ought to be set, please log in to HostBella and use the Permission Fixer.
5.5. Customers with VPS and/or absolutely Managed VPS Services are needed to:
a. make sure the VPS and/or absolutely Managed VPS is secured as before long the Service has been provisioned by HostBella;
b. Install firewall software system (we advocate CSF);
c. Perform security audits and updates of system software on a daily basis;
d. modification of the foundation watchword on a regular basis;
e. Perform the other maintenance that's required on the VPS and/or absolutely Managed VPS Service on a regular basis.
6.1. CloudLinux processor core, RAM allocations, I/O usage, Processes, and inodes count limits apply to all or any shared cPanel internet hosting Services, together with bequest Services. Any Service that exceeds these limits can mechanically show a “503 Service briefly Unavailable” message to all guests till the resource usage falls below the appointed limits. data on the boundaries assigned to a specific Service may be found on the HostBella website.
6.2. wherever the Resource compressor add-on has been purchased, the client will have access to the further processor and RAM allocations at intervals in the CloudLinux system as outlined by the merchandise addon.
6.3. For all shared cPanel web hosting Services, Shared WHM (Reseller) internet hosting Services and bequest Services the client could not:
a. Perform any task that immoderately consumes server resources resulting in degradation of the shared hosting server atmosphere for alternative Customers;
b. systematically employ the resource allocations as set at intervals CloudLinux to A level at or with reference to complete exercise for any singular resource type;
c. Perform any task which generates excessive IO load;
d. Consume giant amounts of system memory;
e. Consume over the allotted inode limit appointed to the Service, wherever one file equals 1 inode;
f. pure Execute a script that takes longer than one hundred eighty seconds to complete;
g. Operate a script that doesn't shut MySQL connections upon completion;
h. Run any server-side or complete processes or daemons;
i. Run cron entries with intervals below fifteen minutes;
j. Use PHP includes that decision the complete URL rather than a neighborhood file (eg. include(http://domainname.com/file.php) instead of victimization include(“file.php”));
6.4. For all VPS Services, together with and not restricted to Self-Managed or absolutely Managed VPS Services, the Customer:
a. might not use over 75% total exercise of all accessible vCPU cores for over three hundred seconds;
b. might not have a sustained scan or write speed of more than 1,000Kb/s over a thirty0 second period; c. might not have a sustained network outturn (in or out) of more than 10Mbit/s over 300 seconds;
d. ought to make sure that they need adequate physical memory to run all applications and doesn't endlessly use swap space, which causes high IO consumption.
6.5. Any emails older than 30 days that are kept at intervals in the ‘Trash’ or ‘Spam’ folder on any Service could be for good deleted automatically.
6.6. HostBella reserves the proper to suspend any Service(s) utilizing excessive network resources and reserves the right to charge excessive usage fees for excessive usage. HostBella could create affordable tries to give notice to the client at the time of suspension, however, notification isn't secure and therefore the client ought to guarantee they're compliant with all policies at the least times.
6.7. Exemptions to parts of our Excessive Resource Usage policy could also be granted on a case-per-case basis in consultation with our technical operations team. For any information, or to request an exemption to specific elements, please contact our technical support team.
7.1. Any bequest Service that exceeds 10GB in size per cPanel Service is going to be mechanically excluded from all backup routines and rotations. during this case, HostBella could give notice to the client via email and provides them the choice to:
a. take away any knowledge that's not required and produce the overall storage back to being below the 10GB limit, permitting the Service to be re-introduced to the backup routine and rotation;
b. Purchase the Extended cPanel Backup add-on for a nominal monthly fee that raises the limit to 20GB per cPanel Service;
c. Continue while not HostBella taking backups and swear exclusively on their own backups for all disaster recovery scenarios.
7.2. The client acknowledges if a VPS and/or absolutely Managed VPS Service has the backup house add-on it's their sole responsibility to confirm that the backup space has been properly mounted, formatted which backups are actively being taken, though HostBella employees completed the initial setup and configuration of the VPS and/or absolutely Managed VPS Service.
7.3. The client warrants they're going to maintain a neighborhood or off-site backup of their Service knowledge at all times.
7.4. As per the Terms of Service, HostBella won't be controlled accountable for knowledge loss under any circumstances and it's the client's sole responsibility to confirm that they need a backup of all data.
8.1. The client warrants that they're going to not wittingly use the Service for causation any unsought email or any unsolicited bulk email (commonly referred to as spam).
8.2. The Customer might not use any purchased email list for individual or bulk email sending.
8.3. HostBella assigns a limit to outward emails per domain, per hour on all Service(s). Any client who tries to send over the allowed and allotted quantity can receive an undeliverable message for up to at least one (1) hour once the limit has been reached. All emails over the limit is going to be discarded. the boundaries that are appointed to a Service may be found on the HostBella website.
8.4. HostBella reserves the proper to get rid of any domain from it’s outward Spam specialists cluster for any customers on SELF-MANAGED VPS services with the ‘Complete Security Suite’ addon that has been detected abusing the service.
8.5. The client agrees that each listing application, together with however not restricted to Mailman, can don't have any over 4,000 individual email addresses per list per domain.
8.6. The client warrants that all mailing lists used are “opt-in” by the recipient, and every one recipient within the list have consented to be on the list.
8.7. The client warrants that all industrial emails sent contain an acceptable mechanism for the recipient to “opt-out” of the list.
8.8. The client warrants that all email sent, either singly or bulk, complies with the Australian Spam Act 2003, us CAN-SPAM Act 2003 Associate in Nursingd the other relevant Spam-related legislation will be created or amended from time to time.
9.1. Any Service(s) that are found to be in breach of this policy but haven't caused any celebrated inconvenience to other clients will end in an email notification being sent to the client soliciting for changes to be created so as to suit this policy. The Customer is needed to acknowledge this email and advise HostBella what actions are taken to remedy the breach. Failure to obey may result in the Service(s) being suspended while no further warning.
9.2. Any Service(s) that are found to be in breach of this policy that has caused problems Associate in nursing/or degradation of service for alternative clients can end in immediate suspension followed by an email notification requesting changes be created so as to suits this policy. The Service(s) will solely be unsuspended once the Customer has acknowledged the breach and is in agreement to remedy the breach.
9.3. Any Service(s) that are found to be in breach of this policy and have recorded a previous breach at intervals 3 (3) months of the new breach will result in immediate suspension followed by an Associate in Nursing email notification requesting changes be created so as to suits this policy. The Service(s) can solely be unsuspended once the client has acknowledged the breach and in agreement to remedy the breach, and a reactivation fee has been paid in full.
9.4. Any Service(s) that are found to be in breach of this policy and have recorded 2 (2) previous breaches at intervals 3 (3) months of the new breach will end in immediate suspension followed by an email notification advising that the Service(s) should be affected to a different supplier immediately. HostBella will provide the client with a backup archive of their files if available, Associate in Nursing termination of the service and every one backup knowledge can occur at intervals of seven (7) days. If the client doesn't reply to this notice, the Service(s) could also be terminated while not any notification.
9.5. Suspension notification emails (as careful in 9.1 to 9.4) are going to be sent to the nominative account holder's email address, and therefore the client warrants that, in line with the Terms of Service, this address will be unbroken current and up to date. we tend to advocate victimization of an outwardly hosted email address to confirm continued delivery of necessary service data and notifications.
9.6. The client is going to be exclusively accountable for any fees or charges that are paid by HostBella to 3rd party suppliers for the unblocking of any restrictions they need to place thanks to Service(s) operated by the client breaching this policy.
9.7. As per the Terms of Service, the client won't be entitled to a refund if any of HostBella's Terms, Policies, and Agreements are breached.
9.8. The client has scanned this way and is eligible for a reduction for reading the appropriate Use Policy. Please use the coupon smart customer once putting your order which can provide you with a common fraction off your 1st invoice for any HostBella product, for any asking period. This coupon can solely be used once per customer.
10.1 HostBella may amend our Acceptable Use Policy at any time. Changes to the current agreement will become effective upon their publication to our website.
10.2. continued use of the Service(s) constitutes acceptance of the amended terms. If you are not would like to simply accept the amended terms, you'll request cancellation of your Services) in line with our cancellation policy found at intervals in our Terms of Service.
1.1. “Customer” suggests that the person or entity who ordered services provided by HostBella. 1.2. “Customer Service” means the link between HostBella employees and also the client, with the aim of aiding the client with a matter they need asked. 1.3. “eTicket” refers to a secure email correspondence sent by the client to HostBella for help or for any queries they will have with any Service(s). 1.4. “Service”, "Service(s)" or "Services" means any product(s) or service(s) the client has signed up to use. this may include, however isn't restricted to, the provisioning of house on one in every of our servers and a affiliation to and from the net for web, email hosting and/or FTP services to operate at the extent per the chosen service level, name registration or transfer or renewal, SSL, VPS and SMS services. These product(s) and service(s) are known fully at intervals the “sign up” and “service provision” emails HostBella has sent when the client requests the service. the precise details of the Services are often found by work in to our website. 1.5. “HostBella” suggests that TRADING NAME
2.1. The client signification acceptance of this client Service Policy, furthermore as our Terms of Service, Privacy Policy, Acceptable Use Policy and any applicable soul Agreement, once they submitted their order to HostBella for Services, which order was accepted. 2.2 The client shall, in their use of the Services, method their information in accordance with the necessities of information Protection Laws and rules applicable to it. The client shall have sole responsibility for the accuracy, quality, and lawfulness of their information and also the suggests that by that the client noninheritable this Data.
3.1. By submitting Associate in nursing eTicket through the website to the suitable department. 3.2. Causation an email to the appropriate department (if applicable) using the main points created offered on the HostBella website at https://www.hostbella.com.au/contact-us/ 3.3. By phoning (03) 90212021. Please note that our Client Care department isn't available via telephone. 3.4. By utilizing the Live Chat facility to speak with HostBella employees members online at https://www.hostbella.com.au 3.5. Liaising with HostBella social media team members through Associate in Nursing of the official HostBella social media channels, together with and not restricted to Twitter, Facebook, or Instagram.
4.1. The client agrees to conduct themselves in an acceptable and skilled manner once seeking client Service from HostBella. 4.2. HostBella employees won't reply to requests for client Service if the Customer: a. Has used offensive or obscene language; b. HAS USED EXCESSIVE CAPITALISATION FOR the aim OF SHOUTING; c. Has created threats of violence, action, or referral to an external party (eg. Department of truthful Trading); d. Has announced the difficulty or question on a public medium, like social media, forums or blogs, before it's been either raised with or Associate in Nursingswered by HostBella employees at intervals within an acceptable timeframe (refer to section 5), or before the increase method (refer to Section 6) has been completed.
5.1. eTickets and emails sent to HostBella seeking client Service ought to be answered by HostBella staff within 2 (2) business days. every time a response is created by the client this timeframe are reset. 5.2. eTickets and emails sent to HostBella seeking Associate in Nursing increase to a client Service matter ought to be answered by the client Care team at intervals 3 (3) business days. every time a response is created by the client this timeframe can reset.
6.1. clients who aren't happy with the client Service they need to receive from HostBella should send an email to the Customer Care team at sales@hostbella.com.au with the subsequent information: a. a close rationalization of the question or issue, with references to any previous eTickets, emails or phone calls; b. a close explanation of the result that would resolve the issue; c. the other info or details could} facilitate HostBella to resolve the issue. 6.2. If the client remains not happy with the outcome, or it's not been answered at intervals within the suitable timeframe (refer to Section 5), the client ought to ask for recommendations from external sources like the Department of truthful commercialism or shopper Affairs in their state or territory.
7.1. HostBella client Care team members may create the choice to use a client Service Goodwill credit to the Customer’s account. 7.2. This credit isn't redeemable for money and may solely be accustomed to purchasing extra HostBella services or as a credit on system-generated invoices for Service renewals.
8.1. In accordance with the HostBella Terms of Service, HostBella may suspend or terminate the Service(s) of a client who has refused to follow this policy once seeking client Service or escalating an issue. 8.2. Any requests for client Service created outside of the rules set at intervals this policy won't be lined by this policy. 9. Changes 9.1. HostBella may amend our client Service Policy at any time. Changes to the current agreement can become effective upon their publication on our website. 9.2. continued use of the Service(s) constitutes acceptance of the amended terms. If you are doing not want to simply accept the amended terms, you'll request the cancellation of your Services in line with our cancellation policy found at intervals within our Terms of Service.
If you have got any questions on this agreement please contact our Client Care team via email at sales@hostbella.com.au1.1. “Customer” means that the person or entity who ordered services provided by HostBella. 1.2. “Customer Service” means the link between HostBella workers and therefore the client, with the aim of helping the client with a matter they need asked. 1.3. “eTicket” refers to a secure electronic mail sent by the client to HostBella for help or for any queries they will have with any Service(s). 1.4. “Monthly Downtime” is calculated over a thirty one day month. 1.5. “Service”, "Service(s)" or "Services" means any product(s) or service(s) the Customer has signed up to use. this may include, however isn't restricted to, the provisioning of area on one amongst our servers and a association to and from the web for web, email hosting and/or FTP servicesto perform at the extent laid out in the chosen service level, name registration or transfer or renewal, SSL, VPS and SMS services. These product(s) and service(s) are known fully inside the “sign up” and “service provision” emails HostBella has sent once the client requests the service. the precise details of the Services is found by work in to our website. 1.6. “SLA” means Service Level Agreement (this agreement). 1.7. “Website Availability" means that the proportion of your time in an exceedingly month that the Service was accessible for access by third parties by hypertext transfer protocol (port 80) and/or HTTPS (port 443), as determined by HostBella' internal and external monitoring. 1.8. “HostBella” means TRADING NAME
2.1. HostBella' goal is to attain 100 percent web site convenience across all Service(s), and for all Customers. 2.2. HostBella maintains a completely redundant network, utilities enterprise grade holler hardware, RAID disk mirroring and a range of alternative technical implementations to achieve time period goals.
3.1. consistent to Section four associated five below, HostBella can issue an account credit to the client’s HostBella account if the web site convenience of the Service quantity} than 100%. 3.2. The credit amount are calculated on the monthly Service fee, minus any discounts, addons or licenses that are applied. 3.3. The client will be notified by HostBella by email within the event of a credit being available, which should be then claimed by the client victimization the Claim option.
4.1. The Customer won't be entitled to any remedy underneath this SLA if the web site convenience is reduced or impaired because of any exception named during this section of the agreement. 4.2. Circumstances on the far side HostBella' cheap control, together with however not restricted to, acts of any governmental body, war, insurrection, sabotage, armed conflict, embargo, fire, flood, strike or alternative labour disturbance, interruption of or delay in transportation, inconvenience of or interruption or delay in telecommunications or third party services, Denial of Service attacks, or failure of third party software. 4.3. Maintenance or upgrades, including emergency maintenance or upgrades consistent to Section five of this agreement. 4.4. DNS propagation problems outside the direct management of HostBella. 4.5. problems with FTP, POP3, IMAP, SMTP, SSH, cPanel or Webmail. 4.6. SLA breaches according by third party observance services happiness to or engaged by the Customer. 4.7. Customer' acts or omissions (or acts or omissions of others engaged or authorised by customer), together with however not restricted to, custom scripting or writing (CGI, Perl, HTML, PHP, etc), any negligence, wilful misconduct, or use of the Service in breach of HostBella' Terms of Service and Acceptable Use Policy.. 4.8. Email or webmail delivery and transmission. 4.9. Outages elsewhere on the Internet, DNS caching, browser caching, or the other reason that hinders access to the Service whereas others will still access it.
5.1. HostBella will perform maintenance at a time that is deemed appropriate by HostBella, and will it need any Service(s) to be offline for larger than thirty (30) minutes, HostBella will post details of the scheduled maintenance a minimum of 2 (2) days prior. These periods aren't enclosed within the web site convenience calculations. 5.2. unexpected maintenance are performed PRN by HostBella, and should any Service(s) be offline for larger than thirty (30) minutes, HostBella can post details of the upkeep and any updates till it's been completed. These periods are notincluded within the web site convenience calculations.
6.1. The client meaning acceptance of this Service Level Agreement, yet as our Terms of Service, client Service Policy, Acceptable Use Policy, Privacy Policy and any applicable somebody Agreement, once they submitted their order to HostBella for Services, which order was accepted.
7.1. HostBella could amend our Service Level Agreement at any time. Changes to the present agreement will become effective upon their publication to our website. 7.2. continuing use of the Service(s) constitutes acceptance of the amended terms. If you are doing not would like to just accept the amended terms, you'll request cancellation of your Services) in-line with our cancellation policy found inside our Terms of Service.
If you've got any questions on this agreement please contact our client Care team via email at sales@hostbella.com.au